Privacy Policy

1. Introduction

Windsor Castle Inn ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our hotel or use our services in Bangalore.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Passport or government ID information (as required by law)
• Payment and billing information
• Booking history and preferences
• Communication records with our staff
• CCTV footage for security purposes

3. How We Use Your Information

Your information is used for:

• Processing and managing your hotel reservations
• Providing customer service and support
• Compliance with legal obligations and government regulations
• Improving our services and guest experience
• Sending booking confirmations and important updates
• Marketing communications (with your consent)
• Security and fraud prevention

4. Data Sharing and Disclosure

We may share your information with:

• Government authorities as required by Indian law
• Payment processors for secure transactions
• Third-party service providers who assist our operations
• Law enforcement when legally required

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including tax and accounting requirements), and resolve disputes. Guest registration records are maintained as per Indian government regulations.

7. Your Rights

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy periodically. The updated version will be indicated by the "Last Updated" date at the top of this page.