Cancellation Policy
Flexible booking options for your peace of mind
At Windsor Castle Inn, we understand that travel plans can change. Our cancellation policy is designed to be fair and transparent while protecting both our guests and business operations.
Standard Cancellation Policy
Free Cancellation Period
Cancellation made 48 hours or more before check-in:
- 100% refund of the booking amount
- No cancellation charges apply
- Refund processed within 7-10 business days
Partial Refund Period
Cancellation made 24-48 hours before check-in:
- 50% refund of the booking amount
- 50% cancellation charges apply
- Refund processed within 7-10 business days
No Refund Period
Cancellation made less than 24 hours before check-in or No-Show:
- No refund provided
- 100% of booking amount forfeited
- Full charges apply for no-shows
Special Bookings & Events
Peak Season / Festival Periods
- Bookings during Diwali, New Year, Christmas, and other major festivals require 72 hours advance cancellation for full refund
- Cancellations within 72 hours are non-refundable
- Peak season dates will be clearly communicated at the time of booking
Group Bookings (5+ Rooms)
- Require 7 days advance notice for free cancellation
- Cancellations within 7 days: 25% of total booking amount forfeited
- Custom terms may apply for large group bookings
Non-Refundable Rate Plans
- Special discounted rates may be non-refundable
- Terms clearly stated at time of booking
- No refunds or modifications allowed
Modification Policy
- Booking modifications (dates, room type) are subject to availability
- Modifications made 48+ hours before check-in: Free of charge (if available)
- Modifications within 48 hours may incur charges based on rate difference
- Contact us directly for modification requests
Early Departure
If you check out earlier than your scheduled departure date, charges for the remaining nights may apply unless prior arrangements are made with management. We recommend informing the front desk at least 24 hours in advance.
Refund Process
- Processing Time: 7-10 business days from cancellation confirmation
- Refund Method: Original payment method used for booking
- Bank Processing: Additional 3-5 business days depending on your bank
- Confirmation: Email notification sent once refund is processed
How to Cancel
To cancel your reservation, please contact us through:
Phone: +91-80-4377-0125
Email: reservations@windsorcastleinn.com
In Person: Visit our front desk at No 19, Castle Street, Ashoknagar, Bangalore, Karnataka 560001, India
Please provide your booking reference number and registered name for quick processing.
Force Majeure & Emergencies
In cases of unforeseen circumstances beyond control (natural disasters, medical emergencies, government restrictions, etc.), we may offer:
- Flexible rebooking options
- Credit vouchers valid for 12 months
- Consideration of full or partial refunds on case-by-case basis
Supporting documentation may be required.
Third-Party Bookings
Reservations made through third-party websites (OTAs) are subject to their respective cancellation policies. Please contact the booking platform directly for cancellations. We recommend booking directly through our website or phone for the most flexible terms and best rates.
💡 Pro Tip: Book Direct for Best Benefits
- ✓ More flexible cancellation terms
- ✓ Direct communication with hotel
- ✓ Faster refund processing
- ✓ Best rate guarantee
- ✓ Special requests accommodated
Note: This cancellation policy is subject to change. The policy applicable at the time of booking will govern your reservation. For specific questions or special circumstances, please contact our reservations team.